This summer I get to spend a few days a week working the front desk of my aunt’s office. She’s an acupuncturist, so a good chunk of my job consists of calling insurance companies to figure out coverage plans. After three weeks, you realize that the people behind the phone are clueless and you want to rip your eyes out (I don’t recommend that, because they probably wont cover that either). Of course, that’s if you’re lucky enough to get an actual person on the line and not just one of the robot machine things that make you punch in random numbers. *COUCH Blue Cross Blue Shield COUGH*
The conversation I had today just shows how much the insurance company does not give a crap about the people that call.
Actual conversation I had today:
JAMILA: “Acupuncture and Herbal Care, how can I help you?”
PATIENT: “Yea, I just talked to my insurance company and it says that I have coverage with you guys, so I was wondering if I can make an appointment?”
J: “Of course, what day and time would be most convenient for you?”
P: “Well how long should this all take?
J: “About an hour or so, your first visit may take longer.”
P: “The surgery only takes an hour, but what about after?”
J: “I don’t understand your question…”
P: “How long is the recovery.”
J: “After the treatment, there isn’t really a recovery. You may feel drowsy, but nothing major.”
P: “I don’t understand.”
J: “If you don’t mind me asking, what are you looking to have done?”
[Tells me about a major surgery they need done]
J: “Uh sir, you do know that this is an acupuncture center?”
P: “Wait, you’re not the urologist?”
J: “No, not at all”
P: “Oh my God that guy is a fucking idiot! He told me this number for a urologist”
J: “No, not even close. Sorry about that”
P: “Fucking insurance doesn’t even know what they’re covering. Sorry to bother.”
J: “No problem. Have a good day”
I hope that guy found the correct doctor.